![]() The operating plan serves as an annual plan that is a part of a multi-year plan to guide the organization towards the longer-term north star strategy. The KPIs link the day-to-day performance with an annual operating plan. It's a great question that highlights the importance of defining the longer term "north star" of an organization while using key performance indicators (KPIs) that measure performance in real-time. I was recently asked how I evaluate whether a longer-term strategy is working. Billions of dollars later Apple accomplished its mission and hasn’t stopped reimagining its go-to-market strategy. In 2007 Apple stated that they hoped they would take hold a significant portion of the mobile phone market. We could not have anticipated that the touch-screen with no keyboard concept would become a standard, wi-fi access would become an enabler of complex applications, its camera would create value through social sharing and enterprise applications, and the ability to browse the web would revolutionize handheld ecommerce. Many of us are lucky that we remember 2007 and this day which welcomed the first Apple iPhones that went on sale in stores. Today is a day that everyone should remind product teams to expand the reach of the products and services that are being developed. Every single physical touchpoint matters and designing the product to inspire others to create value within the ‘platform’ is critical to success. You have to imagine an entire customer experience ecosystem to support it. ![]() This data is also available to fans to better understand intricacies of the game. The picture below is of a player analyzing the launch angle of his swing right after his at bat. The whole experience is being transformed - this type of reinvention is inspiring and can (and should) be replicated across all types of organizations. These changes have made the game more fun to watch while real-time data integrations are allowing for fans (and players) to access amazing statistics like launch angle data for hitters and velocity analytics for pitchers. This feature has reduced the time per game by an average of 30-minutes versus last year. The average time of a nine-inning game is now around 2 hours 37 minutes, which would be the fastest M.L.B. 298, an increase of six points from last year - and fielding is back in style.Īnd the speed of the game is drastically different due to the introduction of the pitch clock, which is arguably the most important change. With a ban on defensive shifts that positioned more than two infielders on one side of the diamond, batting average on balls in play is up to. intended resulting in many positive trends like stolen-base attempts being up to 1.8 per game, the most since 2012, and the 78.7 percent success rate is the highest in history. It’s a win-win and shows the importance of continuous improvements. ![]() The integration of process improvement and technology has dramatically elevated the customer experience while allowing players to be the best they can be. Data-driven transformation in Major League Baseball (MLB) has been a true innovation that has not received enough credit.
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